{"id":156,"date":"2008-10-20T14:49:21","date_gmt":"2008-10-20T06:49:21","guid":{"rendered":"http:\/\/www.businessenglishpod.com\/learningcenter2\/?p=156"},"modified":"2020-12-15T11:44:44","modified_gmt":"2020-12-15T11:44:44","slug":"bep-120-int-study-notes-telephoning-checking-on-an-order","status":"publish","type":"post","link":"https:\/\/www.businessenglishpod.com\/learningcenter2\/2008\/10\/20\/bep-120-int-study-notes-telephoning-checking-on-an-order\/","title":{"rendered":"BEP 120 INT (Study Notes) &#8211; Telephoning: Checking on an Order"},"content":{"rendered":"<p>In this episode we&#8217;re going to look at ways to check on the progress of an order over the telephone. In particular we&#8217;ll examine the language you can use to identify yourself quickly on a direct call, asking to check on an order, letting a caller know you&#8217;re checking, explaining the status of an order, reassuring a customer by offering to check and offering to call a customer back.<br \/>\n<!--more--><br \/>\n<script> function showhide(id){ \tif (document.getElementById){ \t\tobj = document.getElementById(id); \t\tif (obj.style.display == \"none\"){ \t\t\tobj.style.display = \"\"; \t\t} else { \t\t\tobj.style.display = \"none\"; \t\t} \t} } <\/script><\/p>\n<p>  <strong><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter2\/listening-quiz\/\">Listening Questions:<\/a><\/strong><\/p>\n<p>  <a href=\"#\" onclick=\"showhide('377'); return(false);\"><strong>1) <\/strong> How does Catherine let Bill know she&#8217;s looking for information about his order? <\/a><\/p>\n<p id=\"377\" style=\"display: none\"> <font color=\"#ff0000\"> Catherine says, &#8220;Just bear with me a sec while I pull that up on my screen&#8221; to let Bill know she&#8217;s searching for information on his order.<\/font><\/p>\n<p><a href=\"#\" onclick=\"showhide('378'); return(false);\"><strong>2) <\/strong>Where is the second part of the shipment? <\/a><\/p>\n<p id=\"378\" style=\"display: none\"> <font color=\"#ff0000\"> We do not know the actual location of the second part of the shipment except that it is &#8220;in transit,&#8221; that is, the goods are still being transported to Bancroft&#8217;s distribution hub in Phoenix.<\/font><\/p>\n<p><a href=\"#\" onclick=\"showhide('379'); return(false);\"><strong>3) <\/strong> What does Catherine offer to do to avoid separate deliveries in future?<\/a><\/p>\n<p id=\"379\" style=\"display: none\"> <font color=\"#ff0000\"> Catherine suggests to Bill that future shipments could be &#8220;consolidated&#8221;, or combined, at Foxtrots warehouse in Oklahoma before being shipped on to Bancroft&#8217;s. This will help avoid the problem of separate deliveries if orders have to be made in different locations.<\/font><\/p>\n<table width=\"630\" height=\"299\" border=\"0\" cellpadding=\"1\" cellspacing=\"3\">\n<tr>\n<th colspan=\"2\" scope=\"col\" height=\"32\">\n<p align=\"left\"><strong>Premium Members <\/strong><\/p>\n<\/th>\n<th scope=\"col\" width=\"416\">\n<p align=\"left\"><strong>Online activities <\/strong><a href=\"http:\/\/www.businessenglishpod.com\/aMember\/signup.php\" target=\"_blank\">(Members \/ Free Trial)<\/a><\/p>\n<\/th>\n<\/tr>\n<tr>\n<td rowspan=\"2\" width=\"66\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter2\/podpress_trac\/web\/156\/0\/BEP120INT-Checking-Order.mp3\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/businessenglishpod.com\/images\/podcasts72.jpg\" alt=\"MP3 free download business English podcast lessons - workplace English training dialogs, examples phrases, explanations and ESL speaking practice\" height=\"56\" width=\"56\" \/><\/a><\/td>\n<td height=\"28\" width=\"130\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter2\/podpress_trac\/web\/156\/0\/BEP120INT-Checking-Order.mp3\" target=\"_blank\"><strong>Podcast<\/strong><\/a><\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120QIZ.html\">Checking an Order &#8211; Listening Quiz<\/a><\/td>\n<\/tr>\n<tr>\n<td height=\"28\">&nbsp;<\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120CLZ.html\">Checking an Order &#8211; Gap-fill Exercise<\/a><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/phrasecasts\/BEP120PC.mp3\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/businessenglishpod.com\/images\/phrasecast72.jpg\" alt=\"MP3 business English review podcast - practice dialog, useful phrases and ESL speaking practice\" height=\"56\" width=\"56\" \/><\/a><\/td>\n<td height=\"28\"><strong><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/phrasecasts\/BEP120PC.mp3\" target=\"_blank\">Phrase-Cast<\/a> <\/strong><\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120TRS.html\">Checking an Order &#8211; Dialog &amp; Vocabulary<\/a><\/td>\n<\/tr>\n<tr>\n<td height=\"28\">&nbsp;<\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120LAN1.html\">Checking an Order &#8211; Asking &amp; Telling Someone you&#8217;re Checking<\/a><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP120SN-Checking_Order.pdf\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/businessenglishpod.com\/images\/transcript72.jpg\" alt=\"PDF Lesson transcripts, dialogs, useful language, example phrases, and ESL language practice exercises\" height=\"56\" width=\"56\" \/><\/a><\/td>\n<td height=\"28\"><strong><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP120SN-Checking_Order.pdf\" target=\"_blank\"><strong>Study Notes <\/strong><\/a> <\/strong><\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120LAN2.html\">Checking an Order &#8211; Explaning the Situation &#038; Reassuring<\/a><\/td>\n<\/tr>\n<tr>\n<td height=\"28\">&nbsp;<\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120LAN3.html\">Checking an Order &#8211;  Vocabulary Review<\/a><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"2\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/transcripts\/BEP120SN-Checking_Order.pdf\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/businessenglishpod.com\/images\/word72.jpg\" alt=\"MP3 business English review podcast - practice dialog, useful phrases and ESL speaking practice\" height=\"56\" width=\"56\" \/><\/a><\/td>\n<td height=\"28\"><a href=\"mailto:editor@businessenglishpod.com?subject=Group%20Membership\"><strong>Teachers\/Groups<\/strong><\/a><\/td>\n<td height=\"28\"><a href=\"http:\/\/www.businessenglishpod.com\/learningcenter\/Premium2008\/exercises\/BEP120VOC.html\">Checking an Order &#8211; Flashcards<\/a><\/td>\n<\/tr>\n<tr>\n<td height=\"28\"><a href=\"mailto:editor@businessenglishpod.com?subject=Group%20Membership\">Email for  info<\/a><\/td>\n<td height=\"28\"><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>In this episode we&#8217;re going to look at ways to check on the progress of an order over the telephone. In particular we&#8217;ll examine the language you can use to identify yourself quickly on a direct call, asking to check on an order, letting a caller know you&#8217;re checking, explaining the status of an order, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[34,10,14,13],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/156"}],"collection":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/comments?post=156"}],"version-history":[{"count":3,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/156\/revisions"}],"predecessor-version":[{"id":947,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/posts\/156\/revisions\/947"}],"wp:attachment":[{"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/media?parent=156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/categories?post=156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.businessenglishpod.com\/learningcenter2\/wp-json\/wp\/v2\/tags?post=156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}