Kundendienst

BEP 124 – Travel English: Auschecken aus einem Hotel

Learn English for travel and language for checking out of a hotel in English.

Januar 3, 2009

BEP 88 – Telefonieren: Buchung eines Reisetickets

In this intermediate Business English lesson, we will practice useful vocabulary and language for making airplane and hotel arrangements on…

Marsch 8, 2008

BEP 80 – Travel English: Einchecken in ein Hotel

Checking in to hotels is another important part of travel, whether it's for business or for pleasure. This episode follows…

Januar 13, 2008

BEP 79 – Travel: Hotelreservierung vornehmen

Today's Business English Podcast lesson is on making a hotel reservation.

Januar 6, 2008

BEP 54 – Customer Service: Mit Beschwerden umgehen 2: Behebung der Beschwerde

This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today's…

Juni 23, 2007

BEP 53 – Customer Service: Mit Beschwerden umgehen 1: Einfühlungsvermögen

Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality…

Juni 19, 2007

BEP 23 – Telefonieren: Umgang mit einem schwierigen Kunden

In einem aktuellen Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on…

November 29, 2006