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	<title>Learn Business English online - ESL Training for the Workplace</title>
	<link>http://www.businessenglishpod.com/learningcenter2</link>
	<description>Learn business English using the online learning center for Business English Pod - The business English podcast for ESL workplace English training.</description>
	<lastBuildDate>Mon, 04 Aug 2008 08:50:10 +0000</lastBuildDate>
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	<language>en</language>
	
	<item>
		<title>BEP 114 ADV (Study Notes) - HR Review: Comparing Candidates</title>
		<description>As part of our series on job interviews, in this Business English Pod episode we'll be taking a closer look at the process from the HR perspective. Specifically, we'll be studying the language of reaching a decision about whom to hire.

A Brazilian business unit of fast moving consumer goods company ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/08/04/bep-114-adv-study-notes-hr-review-comparing-candidates/</link>
			</item>
	<item>
		<title>BEP 113 ADV (Study Notes) - Second Round Job Interviews</title>
		<description>Continuing our series on job interviews, this podcast focuses on what happens when you made a good impression in the first round and get asked back for a second interview.

We'll study how to demonstrate that we are a good match with an organization. In addition, we'll review some other useful ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/07/28/bep-113-adv-study-notes-second-round-job-interviews/</link>
			</item>
	<item>
		<title>BEP 112 ADV (Study Notes) - Negotiations: Getting Started</title>
		<description>In this Business English Podcast episode, we'll study how to open a traditional commercial negotiation between buyer and seller. We'll focus on creating goodwill, starting off, setting ground rules, suggesting an agenda and exploring possibilities. 
We'll be listening to a telephone conversation between Tony, a supplier of building materials, and ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/07/21/bep-112-adv-study-notes-negotiations-getting-started/</link>
			</item>
	<item>
		<title>BEP 111 ADV (Study Notes) - Negotiations: Building Relationships</title>
		<description>This podcast is part of an ongoing series on negotiation skills for ESL. Throughout the series we'll follow two scenarios: The first will look at a more strategic style of negotiation involving a proposed merger between two telecoms providers and the second will focus on a simpler, bargaining style negotiation ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/07/14/bep-111-adv-study-notes-negotiations-building-relationships/</link>
			</item>
	<item>
		<title>BEP 110 ADV (Study Notes) - Job Interviews: Stress Questions</title>
		<description>This Business English Podcast continues our series on job interviews with a look at another very common type of interview question: stress questions. We call these types of questions "stress questions" because part of the intention is to see how you react under pressure. 

Common types of stress questions range ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/06/30/bep-110-adv-study-notes-job-interviews-stress-questions/</link>
			</item>
	<item>
		<title>BEP 100 ADV (Study Notes) - Salary Negotiation</title>
		<description>This Business English Podcast lesson focuses on the final stage of a job interview: the salary negotiation. 

For salary negotiation, preparation - doing your research - is obviously important. Knowledge, however, is not enough. We also need to have the confidence to broach, or bring up, the subject and the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/06/23/bep-100-adv-study-notes-salary-negotiation/</link>
			</item>
	<item>
		<title>BEP 99 ADV (Study Notes) - Negotiation Strategy 2</title>
		<description>This is the second in a two-part advanced business English series on negotiation strategy. 

In the first episode, management consultant Bryan Fields discussed the basics of making a deal. We learned how to avoid some top common mistakes and we reviewed important vocabulary, such as BATNA, bottom line, bargaining chip, ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/06/16/bep-99-adv-study-notes-exercises-negotiation-strategy-part-2/</link>
			</item>
	<item>
		<title>BEP 98 ADV (Study Notes) - Negotiation Strategy 1</title>
		<description>Today's Business English Podcast is the first in a two-part series on the fundamentals of negotiation strategy. Over the coming months we'll explore the language of negotiating in English in a series of podcasts that look at several typical business negotiations and the language used in each stage of the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/06/09/bep-98-adv-study-notes-negotiation-strategy-1/</link>
			</item>
	<item>
		<title>Email Tune-up 02 - Asking for Comments on a Document</title>
		<description>This is the second episode of our new video podcast series: Email Tune-up.  In today's video we examine a very common type of email -  a request for feedback on a document.















Video Lesson


Video Answer


Study Notes




Writing Task 2  

1. Background
Write an email to a group of colleagues, announcing ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/06/02/email-tune-up-02-asking-for-comments-on-a-document/</link>
			</item>
	<item>
		<title>BEP 97 ADV - Vocabulary: Talking about the Economy</title>
		<description>In this Business English Podcast lesson,we'll be studying some phrases and vocabulary that you can use to discuss the economy and economic issues, including voicing and reassuring concerns. 

The dialog today takes place at Kendal Marcus, a global retailer of up market clothing and accessories. A retailer sells goods to ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/05/23/bep-97-int-vocabulary-talking-about-the-economy/</link>
			</item>
	<item>
		<title>BEP 96 INT (Study Notes &#038; Activities) - Travel: Dining Out</title>
		<description>In this intermediate Business English Podcast we look at business meals and the language of ordering food in a restaurant, describing dishes and paying the bill.

In the listening, we continue to follow Mario and Francesca, who represent the Italian fashion company Viva, on their visit to the U.S. As planned, ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/05/18/bep-96-int-travel-dining-out/</link>
			</item>
	<item>
		<title>BEP 95 ADV (Study Notes &#038; Activities) - Resolving Conflict 2</title>
		<description>This is the second in a two-part series on resolving conflict, in which we've been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department. ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/05/12/bep-95-communication-resolving-conflict-part-2/</link>
			</item>
	<item>
		<title>BEP 94 ADV (Study Notes &#038; Exercises) - Resolving Conflict 1</title>
		<description>In this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/05/05/bep-94-adv-study-notes-resolving-conflict-part-1/</link>
			</item>
	<item>
		<title>Email Tune-up 01 - Example Answer for Writing Task 1</title>
		<description>This is our response to the writing task. How does this compare to yours? Did you cover all the points in the task? Do you think it was clear and easy to understand?

Example Answer
RE: Safety test review meeting

Dear Team,

The entire team will be holding a meeting on the morning of ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/04/28/email-tune-up-01-example-answer-for-writing-task-1/</link>
			</item>
	<item>
		<title>Email Tune-up 01 - Large Format Video</title>
		<description>Email Tune-up is a new video podcast series by Business English Pod on business writing.

You can download a large format (640 x 480 pixels) version of ET 01 from the links at the bottom of this page.    

A free sample transcript for this first episode is available ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/04/27/email-tune-up-01-improve-your-business-writing-large-video/</link>
			</item>
	<item>
		<title>BEP 93 INT: Sales: Taking an Order</title>
		<description>In this Business English Pod episode, we'll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.

The listening takes us back to the Foxtrot showroom in Las Vegas. As you'll recall, Foxtrot is the American distributor for Viva, ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/04/21/bep-93-int-sales-taking-an-order/</link>
			</item>
	<item>
		<title>BEP 92 INT: Sales - Presenting your Products (FAB)</title>
		<description>In this Business English Podcast lesson, we're going to look at the "classic sales" approach to selling products and services using the FAB technique. FAB stands for features, attributes and benefits and is a commonly used approach for presenting and selling products such as clothes  (apparel) and household items.

The ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/04/14/bep-92-int-sales-presenting-your-products-fab/</link>
			</item>
	<item>
		<title>BEP 91 ADV - Job Interviews: Questions for the Interviewer</title>
		<description>In this Business English Podcast, we'll focus on how to handle the question: "Do you have any questions for me?" We'll talk about what interviewers expect from you and we'll emphasize the importance of preparation. We'll also study how you can use this opportunity to "interview the interviewer" - that ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/04/07/bep-91-adv-job-interviews-questions-for-the-interviewer/</link>
			</item>
	<item>
		<title>BEP 90 ADV (Transcript &#038; Exercises) - Job Interviews: Greatest Weakness</title>
		<description>Continuing our Business English Podcast series on job interviews, we look at another very common question you'll likely be asked when interviewing for jobs in English: What is your greatest weakness?

Talking about your weaknesses tests a unique skill: It investigates your ability to present a drawback as an advantage. Thus, ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/03/31/bep-90-adv-job-interviews-greatest-weakness/</link>
			</item>
	<item>
		<title>BVP 02 (Transcript &#038; Exercises): Human Resources - Training Manager</title>
		<description>In the second part of our new ESL podcast series on business vocabulary, we continue with the topic of human resources (HR) by looking at useful language and collocations to describe the role and responsibilities of a training manager.

In this fast-changing global world, everything is moving. To make a successful ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/03/27/vocab-pod-02-human-resources-training-manager/</link>
			</item>
	<item>
		<title>BVP 01: Human Resources - HR Manager</title>
		<description>In this new series of podcasts, we're going to look at useful vocabulary for describing different jobs and industries. In the first business vocabulary podcast we are going to listen to Greg, an HR manager, describe his role as a human resources manager.

In particular, we'll practice a number of common ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/03/22/vocab-pod-01-human-resources-hr-manager/</link>
			</item>
	<item>
		<title>BEP 89 INT - Telephoning: Arranging a Visit</title>
		<description>In this episode we're going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And we'll also practice ways to create and maintain goodwill by demonstrating flexibility and responding politely on the phone.

Viva is an Italian ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/03/16/bep-89-int-telephoning-arranging-a-visit/</link>
			</item>
	<item>
		<title>BEP 88 INT - Telephoning: Booking a Travel Ticket</title>
		<description>Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making airplane arrangements on the telephone.

Viva is an Italian manufacturer of ladies' apparel, or clothing. Marco and Francesca, Viva employees, are on a business ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/03/09/bep-88-int-telephoning-booking-a-travel-ticket/</link>
			</item>
	<item>
		<title>BEP 87 ADV - Job Interviews: Talking about Accomplishments (Part 2)</title>
		<description>In this Business English Podcast lesson, we examine another good example of how to respond to questions about your previous experience and, in particular, how to describe your accomplishments and proudest achievements.

We'll look at someone with a little more job experience: Yala Santos is an HR specialist who is working ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/03/02/bep-87-adv-job-interviews-greatest-accomplishment-part-2/</link>
			</item>
	<item>
		<title>BEP 86 ADV (Transcript &#038; Exercises) - Job Interviews: Talking about Accomplishments (Part 1)</title>
		<description>This is the first in a two-part Business English Podcast series on talking about your accomplishments in job interviews.

We'll be listening to a bad and good version of a recent graduate discussing his greatest accomplishment. In this episode we'll focus on language for providing examples of the positive personal characteristics ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/02/24/bep-86-adv-job-interviews-greatest-accomplishment-part-1/</link>
			</item>
	<item>
		<title>BEP 85 INT (Transcript &#038; Exercises) - Sales: Informal Product Presentation</title>
		<description>In many countries and cultures around the world, informal occasions - such as a friendly meal or a game of a golf – are more important to the sales process than a formal presentation in the boardroom. And so in this episode, we'll be studying language for presenting our products ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/02/16/bep-85-int-sales-informal-product-presentation/</link>
			</item>
	<item>
		<title>BEP 84 INT (Transcript &#038; Exercises) - Sales: Site Visit</title>
		<description>The language we’re going to study in this Business English Podcast lesson will be useful for anyone who needs to host visitors. No matter whether we are giving journalists a demonstration of a factory, or introducing potential customers to your work site, or giving government officials a tour of a ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/02/10/bep-84-int-sales-site-visit/</link>
			</item>
	<item>
		<title>BEP 83 ADV (Transcript &#038; Exercises) - Job Interviews: Previous Experience (Part 2)</title>
		<description>This is the second in a two-part Business English Podcast series on discussing previous experience in workplace English job interviews. It is one of an ongoing sequence of ESL podcasts that covers the whole interview process.

In this lesson we listen to a better interview performance by someone who has prepared ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/02/03/bep-83-adv-transcript-exercises-job-interviews-previous-experience-part-2/</link>
			</item>
	<item>
		<title>BEP 82 ADV (Transcript &#038; Exercises) - Job Interviews: Previous Experience (Part 1)</title>
		<description>This is the first in a two-part Business English Podcast series on discussing your previous experience in a job interview. It is one of a longer sequence of ESL podcasts that will focus on the complete job interview process.

In this episode, we’ll be examining a bad example of what not ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/01/28/bep-82-adv-transcript-exercises-job-interviews-previous-experience-part-1/</link>
			</item>
	<item>
		<title>Meeting Essentials e-Book for Business ESL - Free Samples</title>
		<description>Meeting Essentials is a business English study guide to the language and skills you need to participate effectively and confidently in business meetings in English.

Meeting Essentials is free for all Premium Members and can be purchased by non-members for €12.99.

 

Preview the study notes, online activities and phrase-cast for the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/01/24/meeting-essentials-e-book-for-esl-free-samples/</link>
			</item>
	<item>
		<title>BEP 81 INT (Transcript &#038; Exercises) - Meetings: Finishing Up and Action Points</title>
		<description>In this Business English Podcast lesson, we’ll study language you can use to assign work to people and some useful phrases to finish off a meeting. In addition, we'll cover some advanced grammar tips for using "going to," the present continuous, and the future continuous to state action points.

We’ll be ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/01/20/bep-81-int-transcript-exercises-meetings-finishing-up-and-action-points/</link>
			</item>
	<item>
		<title>BEP 80 INT (Transcript &#038; Exercises) - Travel: Checking In to a Hotel</title>
		<description>In this Business English Podcast lesson, we will focus on the language and vocabulary you can use both for checking in and for enquiring about hotel services whilst checking in.

This episode follows on from BEP 79 Travel: Reserving a Hotel Room, in which Sarah Johnson called to reserve a room ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/01/14/bep-80-int-transcript-exercises-travel-checking-in-to-a-hotel/</link>
			</item>
	<item>
		<title>BEP 79 INT (Transcript &#038; Activities) - Travel: Making a Hotel Reservation</title>
		<description>Today’s Business English Podcast lesson is on making a hotel reservation.

It’s something all of us need to do: Whether it’s for a company business trip, or for personal travel - we all need to, at some time or another, call a hotel to reserve a room. Of course, making reservations ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2008/01/06/bep-79-int-transcript-activities-travel-making-a-hotel-reservation/</link>
			</item>
	<item>
		<title>BEP 78 INT (Transcript &#038; Exercises) - Socializing: Discussing Politics</title>
		<description>In this podcast lesson we look at the language you can use to discuss politics with your English speaking colleagues.

There’s a trick to talking about politics in business. In international business culture, it’s usually better not to express strong opinions. The focus is generally on the exchange of information rather ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/12/31/bep-78-int-transcript-exercises-socializing-discussing-politics/</link>
			</item>
	<item>
		<title>BEP 106e (Transcript &#038; Activities) - Presentations: Using your Voice</title>
		<description>In this episode from Presenting for Success we’ll be studying how to speak naturally and how to emphasize, or highlight, key language and ideas. In addition, we’ll be looking at a few expressions and phrases you can use to add extra emphasis to your presentation.


Premium Members  (Sign up):
Online activities ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/12/26/bep-106e-transcript-activities-presentations-using-your-voice/</link>
			</item>
	<item>
		<title>BEP 77 INT (Transcript &#038; Exercises) - Happy Hour: After-Work Socializing</title>
		<description>In this business English podcast lesson we explore language that you can use to socialize with colleagues during happy hour or during other informal occasions.

Whether you drink alcohol or not, in many places around the world you will likely be invited to the bar or pub with colleagues. It’s important ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/12/17/bep-77-int-transcript-exercises-happy-hour-after-work-socializing/</link>
			</item>
	<item>
		<title>BEP 76 ADV (Transcript &#038; Exercises) - Performance Appraisals: Setting Goals (Part 2)</title>
		<description>This is the second in a two-part Business English Pod series on performance appraisals interviews. In the first lesson, we covered giving feedback. In this podcast, we will discuss setting goals.

To reach our dreams, it’s necessary to set goals. Without goals, there is no change, no development, no success. This ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/12/10/bep-76-adv-performance-appraisals-setting-goals-part-2/</link>
			</item>
	<item>
		<title>BEP 75 ADV (Transcript &#038; Exercises) - Performance Appraisals: Giving Feedback (Part 1)</title>
		<description>Performance appraisals - sometimes called job performance evaluations or reviews - are a powerful way to develop staff's potential. These skills are important not just for HR (Human Resources) professionals,  but for any manager or supervisor who has responsibilities over other staff.

For appraisals to succeed, however, it's important that ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/12/03/bep-75-adv-transcript-exercises-performance-appraisals-giving-feedback-part-1/</link>
			</item>
	<item>
		<title>BEP 74 ADV (Transcript &#038; Exercises) - Idioms: Business is War (Part 2)</title>
		<description>During the first business ESL podcast in this series, we studied many such war and military related idioms. We learned the meaning of “taking flak,” “reinforcing one’s position,” “laying low,” “making a move” and many others. In this podcast, we will continue exploring useful war idioms.

The dialog picks up where ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/11/26/bep-74-adv-transcript-exercises-idioms-business-is-war-part-2/</link>
			</item>
	<item>
		<title>BEP 73 ADV (Transcript &#038; Exercises) - Idioms: Business is War (Part 1)</title>
		<description>Business and war. War and business. It’s no accident that many business strategies and management techniques were first developed in the military. Actually, it’s quite natural that we think about business competition in terms of war. Companies fight each other for market share. We strategize about how to win the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/11/19/bep-73-adv-transcript-exercises-idioms-business-is-war-part-1/</link>
			</item>
	<item>
		<title>BEP 72 INT (Transcript &#038; Activities) - Telephoning: Leaving a Voicemail Message</title>
		<description>Have you ever started to leave a message on someone’s voicemail, then when you heard the “beep” sound, you didn’t know what to say? When you’re speaking a foreign language, talking without preparation can be challenging, especially when you cannot see or hear the person you’re talking to. But with ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/11/11/bep-72-int-transcript-activities-telephoning-leaving-a-voicemail-message/</link>
			</item>
	<item>
		<title>BEP 71 ADV (Transcript &#038; Exercises) - Mergers: Office Gossip and Reported Speech</title>
		<description>This is the second in a three-part series that follows some of the internal discussions that take place in a company going through a merger.

Today’s episode focuses on casual office conversation and gossip. Office gossip is a type of informal conversation in which we tell secrets or rumors about other ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/11/04/bep-71-adv-transcript-exercises-mergers-office-gossip-and-reported-speech/</link>
			</item>
	<item>
		<title>BEP 70 ADV (Transcript &#038; Activities) - Mergers: Breaking Bad News</title>
		<description>This is the first in a three-part Business English Pod series that explores the use of many different language techniques in the context of a merger.  Today’s episode focuses on vague, diplomatic language and probing questions.  Vague and diplomatic language was introduced in podcasts BEP 24, BEP 51 ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/10/29/bep-70-adv-transcript-activities-mergers-breaking-bad-news/</link>
			</item>
	<item>
		<title>BEP 69 INT (Transcript and Exercises) - Telephoning: Leaving a Message</title>
		<description>People are busy. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.

In this business ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/10/22/bep-69-int-transcript-and-exercises-telephoning-leaving-a-message/</link>
			</item>
	<item>
		<title>BEP 68 INT (Transcript and Exercises) - Meetings: Interrupting and Resisting Interruption</title>
		<description>As a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers. They are speaking with one another very rapidly, and they are using some idiomatic or difficult-to-understand expressions. Someone ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/10/16/bep-68-int-transcript-and-exercises-meetings-interrupting-and-resisting-interruption/</link>
			</item>
	<item>
		<title>BEP 101e (Transcript &#038; Exercises) - Presenting for Success: Making your Introduction</title>
		<description>Making your Introduction is a preview of our upcoming audio / ebook on presentations skills and language. In this first chapter we take a look at how to make a good start as well as at the overall structure of a presentation. This recording is a re-edited and extended version ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/10/01/bep-101e-transcript-exercises-presenting-for-success-making-your-introduction/</link>
			</item>
	<item>
		<title>BEP 67 INT (Transcript &#038; Exercises) - Travel: Morning Greeting and Chat</title>
		<description>Continuing our series on business travel ( see BEP 55,  BEP 56 &#38; BEP 66), this intermediate business ESL podcast covers informal greetings and conversations in the workplace.

What are some examples of informal English you can use to greet your work mates? How do you make friendly chitchat with ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/09/23/bep-67-int-transcript-exercises-travel-morning-greeting-and-chat/</link>
			</item>
	<item>
		<title>BEP 66 INT - Travel: Hot Desking and Making Requests</title>
		<description>In this intermediate Business English Pod lesson, we’ll be continuing our series on Business Travel. We’re following Honesto, an Ambient Telecommunications employee from Manila, on a training trip to head office in Michigan, USA. The main language focus of the lesson is on making polite requests. Along the way, we’ll ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/09/16/bep-66-int-travel-hot-desking-and-making-requests/</link>
			</item>
	<item>
		<title>BEP 65 ADV (Transcript &#038; Exercises) - Questioning Techniques (Part 2)</title>
		<description>This is the second in a two-part Business English Pod series on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.

This time we’ll learn several more advanced ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/09/09/bep-65-adv-transcript-exercises-questioning-techinques-part-2/</link>
			</item>
	<item>
		<title>BEP 64 ADV (Transcript &#038; Exercises) - Questioning Techniques (Part 1)</title>
		<description>Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.

The communication skills we’ll be learning can be ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/09/03/bep-64-adv-transcript-exercises-questioning-techinques-part-1/</link>
			</item>
	<item>
		<title>BEP 63 PP (Transcript &#038; Exercises):  Indirect Persuasion in a Social Context</title>
		<description>The persuasive process we learned in BEP 59, 60  & 62  is useful not just for formal business situations, but across all sorts of contexts that come up many times every day. You don’t always want to use the indirect approach to persuasion, but it’s often very useful.

Here’s ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/08/27/bep-63-pp-transcript-exercises-indirect-persuasion-in-a-social-context/</link>
			</item>
	<item>
		<title>BEP 62 ADV (Transcript &#038; Activities) - Persuasion 3</title>
		<description>In the first two shows (BEP 59  & BEP 60) of this Business English Pod series on persuasion, we saw how getting your audience’s attention and demonstrating a clear need were essential to the persuasive process. We learned that in the indirect method of persuasion you should demonstrate the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/08/21/bep-62-adv-transcript-activities-persuasion-3/</link>
			</item>
	<item>
		<title>BEP 61 PP (Transcript &#038; Actvities):  American Sports Idioms in a Business Meeting</title>
		<description>This is the first in a series of Business English Practice Pods that review and extend the language that is covered in the regular podcast. Practice pod dialogs will revise key language but in different situations. Also, they give you more opportunities to practice what you’ve learned. 

We’ll hear several ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/08/13/bep-61-pp-american-sports-idioms-in-a-business-meeting/</link>
			</item>
	<item>
		<title>BEP 60 ADV (Transcript &#038; Activities) - Persuasion 2: Establishing the Need</title>
		<description>

Premium Members  (Sign up for access):
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BEP 60 Study Notes 
  
BEP 60 PhraseCast 

BEP 60 ADV - Persuasion 2 - Quiz

 BEP 60 ADV - Persuasion 2 - Gap-fill

BEP 60 ADV - Persuasion 2 - Language 1

 BEP 60 ADV - Persuasion 2 - Language ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/08/06/bep-60-adv-transcript-activities-persuasion-2-establishing-the-need/</link>
			</item>
	<item>
		<title>BEP 59 ADV (Transcript &#038; Activities) - Persuasion 1: Getting Attention</title>
		<description>Do you ever need to persuade or convince someone of your point of view? Do you need to win support for a proposal, or get backing for a project? Of course you do. Persuasion – convincing someone of something – is an essential part of almost everything we do, from ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/07/31/bep-59-adv-persuasion-1-getting-attention/</link>
			</item>
	<item>
		<title>BEP 57 &#038; 58 (Transcript &#038; Activities) - Water Cooler Chitchat: Sports Idioms</title>
		<description>The idiomatic expressions we feature in Sports Idioms 1 &#38; 2 relate to popular sports in the USA, particularly baseball and American football. In business, competition is often understood in terms of athletic competition. That’s why there are so many sports idioms in business English.

You can also check out the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/07/23/bep-57-58-water-cooler-chitchat-sports-idioms/</link>
			</item>
	<item>
		<title>BEP 56 INT (Transcript &#038; Activities) - Customs and Immigration</title>
		<description>In this Business English Podcast, we cover useful travel vocabulary and phrases you can use when you enter another country and go through immigration and customs.

  
    Premium Members  (Sign up for access):
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    ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/30/bep-56-int-business-travel-2-customs-and-immigration/</link>
			</item>
	<item>
		<title>BEP 55 INT (Transcript &#038; Activities) - Airport Departure and Take Off</title>
		<description>This Business English Podcast is the first in a series of shows that will follow an employee of a manufacturing company on a training trip to the U.S. The lesson today is focused on airport departures and on-board safety announcements. Over the series, we’ll practice many situations that will be ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/27/bep-55-int-business-travel-airport-departure-and-take-off/</link>
			</item>
	<item>
		<title>BEP 54 ADV (Transcript &#038; Activities) - Resolving the Complaint</title>
		<description>This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint.

  
    Premium Members  (Sign up for access):
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 ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/23/bep-54-adv-customer-service-handling-complaints-part-2-resolving-the-complaint/</link>
			</item>
	<item>
		<title>BEP 53 ADV (Transcript &#038; Exercises) - Handling Complaints: Empathizing</title>
		<description>Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. “Hospitality” means treating guests well; and here, we’re talking specifically about hotels. Because service is so vital to hospitality, hotels are a good place to look for excellent service ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/19/bep-53-adv-customer-service-handling-complaints-part-1-empathizing/</link>
			</item>
	<item>
		<title>BEP 52 INT (Transcript &#038; Exercises) - Strategically Using Vague Language 2</title>
		<description>In the second in our two-part Business English Pod series on using vague language, we'll work on referring to vague numbers and learn language you can use when you don't remember the name of someone or something. You'll also practice some more strategic uses of vague language, such as avoiding ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/13/bep-52-int-strategically-using-vague-language-part-2/</link>
			</item>
	<item>
		<title>BEP 51 INT (Transcript &#038; Exercises) - Strategically Using Vague Language 1</title>
		<description>Today is the first in a two-part series on using vague language. "Vague" means not clearly defined. For example, if you ask someone what time it is and they say "About 7 or so," they are being vague. There are lots of reasons to be vague. Sometimes you need to ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/09/bep-51-strategically-using-vague-language-part-1/</link>
			</item>
	<item>
		<title>Business News 10 - Viacom Sues YouTube for 1 Billion Dollars</title>
		<description>Download Business News 10 - Viacom Sues YouTube for 1 Billion DollarsToday we have a Business English News story on a company that&#8217;s been in the news quite a bit recently - YouTube. In particular, we refresh and discuss some of the key vocabulary we covered in our Video Vocab ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/06/06/business-news-10-viacom-sues-youtube-for-1-billion-dollars/</link>
			</item>
	<item>
		<title>BEP 50 (Transcript &#038; Exercises) - Softening Negative Replies 2</title>
		<description>Click here to listen to the related podcast.

This is the second in a two-part series on softening negative replies. Last time you worked on softening negative replies in conversation to keep the atmosphere friendly and cooperative. 

In this Business English Pod lesson, we'll be looking at refusing requests and disagreeing ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/26/bep-50-int-softening-negative-replies-part-2/</link>
			</item>
	<item>
		<title>BEP 49 (Transcript &#038; Exercises) - Softening Negative Replies 1</title>
		<description>Click here to listen to the podcast for this lesson

This is the first in a two-part series on softening negative replies - saying "no" politely.
"No" is one of the strongest words in any language. Because it carries so much force, "no" is hard to say politely. Yet giving a negative ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/23/bep-49-int-softening-negative-replies-part-1/</link>
			</item>
	<item>
		<title>Video Vocab 06: Law 3 - Commercial Law</title>
		<description>Download Video Vocab 06: Law 3 - Commercial LawThis video podcast introduces definitions and collocations related to commercial law, including: contract law; copyright; intellectual property rights, arbitration, lawsuit; to sue; to litigate; plaintiff; defendant; damages; settlement; injunction &#038; to appeal. </description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/20/video-vocab-06-law-3-commercial-law/</link>
			</item>
	<item>
		<title>BEP 48 (Transcript &#038; Exercises) - Cold Calling: Dealing with Objections and Closing the Call</title>
		<description>Download BEP 48 ADV - Cold Calling: Dealing with Objections

This is the last in our three-part Business English Podcast series on cold calling. In this lesson, we'll learn how to deal with several typical kinds of objections that a potential customer might raise.

  
    Premium Members ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/16/bep-48-adv-cold-calling-dealing-with-objections-and-closing-the-call/</link>
			</item>
	<item>
		<title>BEP 47 (Transcript &#038; Exercises) - Cold Calling: Clarifying Benefits and Making a Pitch</title>
		<description>Download the podcast for BEP 47 ADV - Cold Calling: Clarifying Benefits and Making a Pitch

BEP 47 ADV - Cold Calling: Clarifying Benefits and Making a Pitch

 Today is the second in our three-part Business English Podcast series on a useful telephone and sales skill: cold calling. 
You can always ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/13/bep-47-adv-cold-calling-clarifying-benefits-and-making-a-pitch/</link>
			</item>
	<item>
		<title>BEP 46 (Transcript &#038; Exercises) - Cold Calling: Getting off to a Good Start</title>
		<description>Download BEP 46 ADV - Cold Calling: Getting off to a Good StartToday&#8217;s episode is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means "not asked for". So cold calling is the skill of making a sales ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/09/bep-46-adv-cold-calling-getting-off-to-a-good-start/</link>
			</item>
	<item>
		<title>Video Vocab 05: Law 2 - Court Cases</title>
		<description>Download VideoVocab 05: Law 2 - Court CasesThis is the second in our 3-part Video Vocab series on the law. Today we focus on the vocabulary used to describe the actions and people involved in a court case.



A PDF transcript of the podcast is available here:
 </description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/06/video-vocab-05-law-2-court-cases/</link>
			</item>
	<item>
		<title>Video Vocab 04: Law 1 - Basic Legal Vocabulary</title>
		<description>Download VideoVocab 04: Law 1 - Basic Legal VocabularyIn this epsiode of Video Vocab we&#8217;re going to look at basic vocabulary related to the law. This is the first in a three-part series: part 1 covers basic legal terms, part 2 will look at words related to a court case ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/05/02/video-vocab-04-law-1-basic-legal-vocabulary/</link>
			</item>
	<item>
		<title>BEP 45 INT - Socializing: Keeping a Conversation Going</title>
		<description>Today is the second in a two-part intermediate Business English Pod series on the basics of socializing and networking. Last time you learned ways to start and finish a conversation appropriately. Today you'll be studying how to keep a conversation going by maintaining interest.
The listening continues on from dialogue 1 ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/04/28/bep-45-int-socializing-keeping-a-conversation-going/</link>
			</item>
	<item>
		<title>BEP 44 INT (Transcript &#038; Exercises) - Socializing: Striking Up a Conversation</title>
		<description>Today's Business English Pod episode is the first in a two-part series on the basics of social English: starting a conversation, keeping it going, and finishing it appropriately. Successful conversation is an important part of networking - the skill of building up a network of contacts and relationships.
In this episode, ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/04/25/bep-44-int-socializing-striking-up-a-conversation/</link>
			</item>
	<item>
		<title>Business News 09 (Enhanced M4a) - Reebok Launches Ad Campaign</title>
		<description>Download Business News 09 (Enhanced M4a) - ReebokThis is an enhanced version of the first intermediate Business English News podcast on Reebok&#8217;s new marketing campaign. Now you can view pictures and text related to the article on your computer or video iPod (you should also be able to see the ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/04/22/business-news-09-enhanced-m4a-reebok-launches-ad-campaign/</link>
			</item>
	<item>
		<title>Business English News 09 INT - Reebok Launches Ad Campaign</title>
		<description>Today we're introducing our first Business English News podcast for intermediate listeners. This will now be a regular show with new episodes each month. Most of the time, we’ll cover a similar topic to the current Advanced Business News podcast but the articles and vocabulary will be simplified to make ...</description>
		<link>http://www.businessenglishpod.com/learningcenter2/2007/04/18/business-news-09-int-reebok-launches-ad-campaign/</link>
			</item>
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