Telephoning电
BEP 89 INT - Telephoning: Arranging a Visit bep 89诠释-打电话：安排访问
In this episode we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking.在这次事件，我们要去看看有用的语言处理的实际细节的商务访问，如机场接送及餐厅或酒店预订。 And we’ll also practice ways to create and maintain goodwill by demonstrating flexibility and responding politely on the phone.和我们也将实践的方法，创造和保持善意，显示出的灵活性和响应礼貌地进行电话交谈。
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BEP 88 INT - Telephoning: Booking a Travel Ticket bep 88诠释-打电话：预订旅行机票
Booking tickets on the phone is a basic part of business travel.预订门票在手机上是我国的一项基本的一部分，商务旅游。 In this intermediate Business English Podcast, we will practice useful phrases and language for making airplane arrangements on the telephone.在这中间业务英语播客，我们将实践中有用的短语和语言，使飞机的安排，电话。
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BEP 72 INT (Transcript & Activities) - Telephoning: Leaving a Voicemail Message bep 72诠释（全文及活动） -电：离开语音邮件讯息
Have you ever started to leave a message on someone’s voicemail, then when you heard the “beep” sound, you didn’t know what to say?你开始在座机上留言，有人的语音邮件，然后当您听到“哔声”的声音，你不知道该说些什么呢？ When you’re speaking a foreign language, talking without preparation can be challenging, especially when you cannot see or hear the person you’re talking to.当您在谈到一门外语，讲毫无准备，可具有挑战性，尤其是当你不能看到或听到的人您正在聊天的。 But with a little practice, you’ll be a voicemail pro.但一个小的做法，您将一个语音信箱亲。
That’s what we’ll be studying in this episode – useful phrases and language for voicemail messages, so that next time you here that “beep” you’ll know exactly what to say.这就是我们将学习在这次事件-有用的短语和语言的语音邮件讯息，以便下一次你在这里“哔声”你以后便知道到底该说些什么。
Key Language : Telephone Greetings, Reason for Calling & Leaving a Message 关键语言 ：电话问候，理由呼叫＆留下讯息
1) What is Mark Rand hoping to talk to Sylvie about? 1 ）什么是马克兰德希望谈sylvie约？
2) When will he be available to take Sylvie’s call? 2 ）他将于何时可采取sylvie的号召？
3) How does Mark put a positive finish on the message? 3 ）如何马克提出了积极的完成，该邮件？
BEP 69 INT (Transcript and Exercises) - Telephoning: Leaving a Message bep 69诠释（誊本及演习） -电：离开一个讯息
People are busy.人们都在忙于。 When you telephone people, they often aren’t there to take your call, so you need to leave a message.当您的电话的人，他们往往是有没有采取您的电话，所以你需要留下讯息。 And almost everyone has to answer the telephone and take a message sometimes.和几乎每个人都有不同的答案，以电话，并采取一个讯息，有时。 Doing so professionally leaves a good impression on your customers, colleagues and boss.这样做的专业留下了良好印象，对您的客户，同事和老板。
In this business English podcast lesson we will hear a bad example and a good example of taking and leaving a telephone message.在这商务英语播客的教训，我们将会听到一个坏榜样和一个很好的例子，考虑留下的电话讯息。
Justin Thomas is with Trivesco, a major shipyard, or maker of ships.贾斯汀托马斯是与trivesco ，一个主要的船厂，或制造商的船舶。 He is calling Sylvie Peterson at Daneline, a shipping company.他呼吁sylvie彼得森在daneline ，一间船公司。 Sylvie is a sales and purchase (S&P) broker. sylvie是一个销售和购买（ S ＆ P ）的经纪人。 A broker is a middleman or negotiator.经纪人是一名中间人或谈判代表。 Sylvie specializes in negotiating the purchase of “newbuildings” or newly built ships. sylvie擅长于谈判购买“建造货船”或新建的船舶。 Amy, the receptionist, answers the phone.艾米，接待员，回答了电话。
Key Language : Telephoning, Checking Back & Confirming 关键语言 ：打电话，检查回＆确认
Listening Questions: BEP 69 INT - Telephoning: Leaving a Message 听力问题： bep 69诠释-打电话：留下讯息
Bad Example 坏榜样
1) Does Amy answer the phone professionally? 1 ）是否艾米接电话的专业？
2) Is Justin prepared? 2 ）是贾斯汀准备好了吗？
Good Example 好榜样
1) How does Amy answer the phone? 1 ）请问艾米接电话呢？
2) What is Mark calling about? 2 ）什么是马克，要求什么呢？
3) How does Amy make sure that she has got Mark’s correct phone number? 3 ）如何艾米确定她已得到马克的正确的电话号码？
BEP 54 ADV (Transcript & Activities) - Resolving the Complaint bep 54副（全文及活动） -解决投诉
This is the second in a two-part Business English Pod series on这是第二个在两个部分商务英语荚果一系列关于 handling angry customers on the telephone 处理愤怒的客户对电话 . 。 In today’s show we’ll be looking at how to resolve the customer’s complaint.在今天的节目，我们将在研究如何解决客户的投诉。
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 Study Notes 学习笔记 |  Phrases & Practice 词组与实践 | BEP 54: Resolving the Complaint - Quiz bep 54 ：解决投诉-问答 BEP 54: Resolving the Complaint - Gap-fill bep 54 ：解决投诉-差距填 |
Listening Quiz: (Click a question to see the answer) 听力测验： （点击一个问题，看看答案）
1) How does Sandy show that he is actively listening to Steve? 1 ）请问沙质表明，他正在积极听取史蒂夫？
