Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making airplane arrangements on the telephone.

Viva is an Italian manufacturer of ladies’ apparel, or clothing. Marco and Francesca, Viva employees, are on a business trip. After visiting customers in the UK, they are now heading to Las Vegas in the United States to meet with their American distributor – the company that sells their product there. Marco calls a travel agent to book tickets for them.

Listening Questions:

1) When does Marco want to leave and when does he want to return? Will he and Francesca be flying first class, business class or economy?

Marco wants to leave on March 8 and return on March 14. He wishes to fly economy class.

2) Does Marco ask the travel agent to “hold the fare” or does he pay for it immediately?

After asking whether the travel agent can hold the fare, Marco decides to pay for the ticket immediately anyway.

3) Does Marco need to pick up his and Francesca’s tickets at the travel agent’s office?

No, he doesn’t. Marco and Francesco’s tickets are “e-tickets” or paperless tickets. That means they can just go directly to the airport.

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