BEP 54 ADV (Transcript & Activities) - Resolving the Complaint
Posted by
admin 23 Jun, 2007
This is the second in a two-part Business English Pod series on handling angry customers on the telephone. In today’s show we’ll be looking at how to resolve the customer’s complaint.
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 Study Notes |
 Phrases & Practice |
BEP 54: Resolving the Complaint - Quiz BEP 54: Resolving the Complaint - Gap-fill |
Listening Quiz: (Click a question to see the answer)
1) How does Sandy show that he is actively listening to Steve?
3) What steps does Sandy take to ensure that Steve is satisfied with the outcome of the call?
Related Topics
- BEP 53 ADV (Transcript & Exercises) - Handling Complaints: Empathizing
- BEP 95 ADV (Study Notes & Activities) - Resolving Conflict 2
- BEP 94 ADV (Study Notes & Exercises) - Resolving Conflict 1
Categories :
Advanced, Customer Service, Telephoning
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