Archive for May, 2007
BEP 50 (Transcript & Exercises) - Softening Negative Replies 2
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This is the second in a two-part series on softening negative replies. Last time you worked on softening negative replies in conversation to keep the atmosphere friendly and cooperative.
In this Business English Pod lesson, we’ll be looking at refusing requests and disagreeing politely.
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 Study Notes |
 Phrases & Practice |
BEP 50: Softening Negative Replies 2 - Quiz BEP 50 - Softening Negative Replies 2 - Gap-fill |
Listening Quiz: (Click a question to see the answer)
1) Why is the GM of Avitek unable to meet with Nick on Thursday?
2) How is the weather in Kiev?
BEP 49 (Transcript & Exercises) - Softening Negative Replies 1
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This is the first in a two-part series on softening negative replies - saying “no” politely.
“No” is one of the strongest words in any language. Because it carries so much force, “no” is hard to say politely. Yet giving a negative reply, disagreeing or refusing a request are all things we have to do on a daily basis. So it’s important to learn how to say “no” in a way that enables you to maintain good relationships. In many cases this requires you to take a softer and more indirect approach. So today we’ll work on ways to soften negative replies in a variety of everyday situations.
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Study Notes |
Phrases & Practice |
BEP 49: Softening Negative Replies 1 - Quiz BEP 49: Softening Negative Replies 1 - Gap-fill |
Listening Quiz: (Click a question to see the answer)
1) Has Nick been to the Ukraine before?
2) What day of the week is it?
Video Vocab 06: Law 3 - Commercial Law
Download Video Vocab 06: Law 3 - Commercial Law
This video podcast introduces definitions and collocations related to commercial law, including: contract law; copyright; intellectual property rights, arbitration, lawsuit; to sue; to litigate; plaintiff; defendant; damages; settlement; injunction & to appeal.
BEP 48 (Transcript & Exercises) - Cold Calling: Dealing with Objections and Closing the Call
Download BEP 48 ADV - Cold Calling: Dealing with Objections
This is the last in our three-part Business English Podcast series on cold calling. In this lesson, we’ll learn how to deal with several typical kinds of objections that a potential customer might raise.
Listening Quiz: (Click a question to see the answer)
BEP 48 ADV - Cold Calling: Dealing with Objections and Closing the Call
1) When Steve asks for an appointment, what is Linda’s first response?
2) What is Linda’s second objection?
3) How does Steve deal with Linda’s objections?
BEP 47 (Transcript & Exercises) - Cold Calling: Clarifying Benefits and Making a Pitch
Download the podcast for BEP 47 ADV - Cold Calling: Clarifying Benefits and Making a Pitch
BEP 47 ADV - Cold Calling: Clarifying Benefits and Making a Pitch
Today is the second in our three-part Business English Podcast series on a useful telephone and sales skill: cold calling.
You can always make yourself more persuasive by asking well-considered questions and really listening to the answers. This principle is true whether you are selling a product or an idea. So in part two we are going to look at some key selling skills: strategically clarifying and summarizing your prospect’s concerns and incorporating them into your pitch to make it more persuasive.
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Study Notes |
Phrases & Practice |
BEP 47: Clarifying Benefits and Making a Pitch - Quiz BEP 47: Clarifying Benefits and Making a Pitch - Gap-fill |
Listening Quiz: (Click a question to see the answer)
1) What’s the main issue or problem that Linda sees with her current system?
2) What does Steve mean by a “one-stop” service?
3) What does Linda suggest instead of meeting with Steve?
