Writing

Learning Center (GREEN theme) - Example Post

In this two-part Business English Pod series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

Listening Questions

1) Gerry says he wants to “sit down informally and thrash things out a little.” What do you think this means?

“To thrash things out” is an idiom that means to discuss things. It often carries the specific meaning of discussing things when there may be some sort of disagreement or difference of opinion.

2) A strain is something that is tiring and, perhaps, irritating. What does Gerry say is “getting to be kind of a strain?”

Gerry says it’s “getting to be kind of a strain” that he is “the last one out of here almost every night,” that is, the last person to leave the office.

3) What solution does Gerry propose?

Gerry proposes passing on to the trainers as much of the admin, that is the administration work, as possible.

Premium Members		Online activities (Members / Free Trial)
	Podcast	Resloving Conflict (Part 1) – Listening Quiz
		Resloving Conflict (Part 1) – Gap-fill Exercise
	Phrase-Cast	Resloving Conflict (Part 1) – Dialog & Vocabulary
		Resloving Conflict (Part 1) – Identifying the Problem
	Study Notes	Resloving Conflict (Part 1) – Active Listening
		Resloving Conflict (Part 1) – Showing Sympathy
	Teachers/Groups	Resloving Conflict (Part 1) – Making a Suggestion
	Email for info	Resloving Conflict (Part 1) – Vocabulary Review
		Resloving Conflict (Part 1) – Flashcards

BEP 76 INT: Sales - Presenting your Products

In this Business English Podcast lesson, we’re going to look at the “classic sales” approach to selling products and services using the FAB technique. FAB stands for features, attributes and benefits and is a commonly used approach for presenting and selling products such as clothes (apparel) and household items.

The FAB presentation technique is especially useful for people working in the apparel, manufacturing and retail trades - anyone who has to present products to potential customers. In the lesson, we’ll look at how this approach can be applied in the merchandizing business. Merchandizing is the trade name for businesses involved in the design and manufacture of clothing and household items.