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In this two-part Business English Pod series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

Listening Questions

1) Gerry says he wants to “sit down informally and thrash things out a little.” What do you think this means?

“To thrash things out” is an idiom that means to discuss things. It often carries the specific meaning of discussing things when there may be some sort of disagreement or difference of opinion.

2) A strain is something that is tiring and, perhaps, irritating. What does Gerry say is “getting to be kind of a strain?”

Gerry says it’s “getting to be kind of a strain” that he is “the last one out of here almost every night,” that is, the last person to leave the office.

3) What solution does Gerry propose?

Gerry proposes passing on to the trainers as much of the admin, that is the administration work, as possible.

Premium Members		Online activities (Members / Free Trial)
	Podcast	Resloving Conflict (Part 1) – Listening Quiz
		Resloving Conflict (Part 1) – Gap-fill Exercise
	Phrase-Cast	Resloving Conflict (Part 1) – Dialog & Vocabulary
		Resloving Conflict (Part 1) – Identifying the Problem
	Study Notes	Resloving Conflict (Part 1) – Active Listening
		Resloving Conflict (Part 1) – Showing Sympathy
	Teachers/Groups	Resloving Conflict (Part 1) – Making a Suggestion
	Email for info	Resloving Conflict (Part 1) – Vocabulary Review
		Resloving Conflict (Part 1) – Flashcards

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