Communication
BEP 95 ADV - Communication: Resolving Conflict (Part 2)
This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department. Gerry, Ben’s manager, talks with him to solve the problem.
In the first episode, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.
In this episode, we’ll pay attention to how Gerry and Ben work together to come up with a solution. In particular, we’ll focus on how they state common goals, raise concerns, and agree action.
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(1 votes, average: 5 out of 5)
Loading ...BEP 94 ADV - Communication: Resolving Conflict (Part 1)
People do not always get along, so dealing with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. So, in this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.
We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.
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(7 votes, average: 4.57 out of 5) Loading ...BEP 65 ADV - Questioning Techniques (Part 2)
This is the second in a two-part Business English Pod lesson on questioning techniques. Last time in BEP 64 we looked at making small talk and gathering information with open questions, getting specific information with probing questions and guiding the conversation by showing interest.
This time we’ll learn several more advanced questioning techniques, including direct questions, to get information from someone who is being uncommunicative, reflective questions, to guide the conversation, and hypothetical questions, to suggest possible action. Together these techniques form a series that can be used to drill down to the information you need.
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(8 votes, average: 4.75 out of 5) Loading ...BEP 64 ADV - Questioning Techniques (Part 1)
Questions are an important part of almost every conversation. So being able to ask good questions is critical to communication. How can we make our questioning more effective and efficient? In this two-part Business English Podcast series we’ll be looking at some answers.
The communication skills we’ll be learning can be used in any situation, but we’ll be focusing in on an area where questioning techniques are particularly important: needs analysis. This refers to analyzing the needs of a customer as part of the sales process. We’ll study a series of questioning techniques that can be used to “drill down to” – that is, get to or uncover – the information you want.
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(11 votes, average: 4.64 out of 5) Loading ...Business News 05 (Transcript) - Virtual Meetings
Here is the transcript for Business English News 05 - Virtual Meetings.
Listen to the podcast again and note down any words that are not clear. Then look for them in the transcript and see if you can guess their meaning by looking to see how the word is used in the sentence (the context). Once you’ve made your guess, look at the glossary to confirm the meaning.
If there is a particular area of Business English vocabulary you’d like us to cover in a future podcast, you can use the contact form to send us your request. Topics we intend to cover in the next few months include Marketing, Banking and Christmas Shopping (’tis the season afterall) but we’ll be happy to consider all request.
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(Rate Me) Loading ...Business News 05 - Virtual Meetings
How do you conduct your meetings? Face-to-face, on the phone, by videoconference or maybe even using VOIP/Skype? Well, now there is a new way - virtual meetings, or meetings where participants are represented by computer generated characters.
Listen to how IBM is using the virtual world of a website called Second Life as the next best thing to in person corporate meetings. After listening to the article, we’ll highlight some of the new vocabulary and provide definitions and further examples.
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