BEP 69 ب – الاتصال الهاتفي: تلقى رسالة

مرحبًا بك مرة أخرى في قرنة اللغة الإنجليزية للأعمال. This is the second part of our look at answering the phone and taking a message. In this lesson, we’ll focus on taking a message.

ودروس اليوم واردة أيضًا في كتابنا الإلكتروني الجديد: اللغة الإنجليزية للأعمال للهاتف. يغطي هذا الكتاب الإلكتروني اللغة الأساسية للعديد من الأنواع المختلفة من مكالمات العمل, بما في ذلك التعامل مع العملاء والشكاوى, عمل الترتيبات والتحقق من الطلبات.

في درسنا الأخير (BEP 69 أ – الرد على مكالمة), we looked at answering a call effectively. We heard an example of poor telephone skills and started in on a dialog that demonstrated good telephone skills. اليوم, we’re going to continue with that dialog and look at how to take a message. Have you ever missed a telephone message? Or have you received a message that didn’t contain the necessary information? If so, then you understand how important it is not just to take a message, but to do it right.

We’ll look at ways to ask someone to leave a message, information that should be included in a message, and how to offer help. You will also learn how to acknowledge, check back and confirm information that a caller gives you.

Now, let’s rejoin Mark, who works for a company called Trivesco. He is calling a shipping company, Daneline, hoping to speak with someone named Sylvie Petersen. Sylvie is not there, so Mark has to leave a message with Amy, the receptionist.

أسئلة الاستماع

1. How does the tone of Amy’s voice sound?
2. What information does Mark include in his message?
3. How does Amy make sure she has Mark’s phone number correct?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

3 thoughts on “BEP 69 ب – الاتصال الهاتفي: تلقى رسالة”

  1. I got all topics on the BEP 69 ب… It´s is really important to our every-day life!

    Hey Guys, I would you like to improve my speaking, can I leave me skype here ? You guys can reach by msn tooLet me know how to share my contactsthank you all !

  2. 1. Amy was very polite when talking.

    2. Mark left his cell phone number.

    3. She called out the number to Mark to make sure its correct.33L2

اترك تعليقا

Your email address will not be published. تم وضع علامة على الحقول المطلوبة *

Time limit is exhausted. Please reload CAPTCHA.