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BEP 95 ADV - Communication: Resolving Conflict (Part 2) bep 95副-溝通：解決衝突（第2部分）

Posted by 張貼 Bizpod bizpod 10 May, 2008 2008年5月10日

This is the second in a two-part這是第二個在兩個部分 Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office.教訓，對解決衝突，在這方面，我們已經著眼於解決分歧，每天在辦公室裡。 Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department.本，一個新的培訓專家在一個製造公司，認為他這樣做是不公平的份額（即，太多）的工作在他處。 Gerry, Ben’s manager, talks with him to solve the problem.格里，本的經理人，與他會談，來解決這個問題。

In the first episode, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.在首插曲，我們研究如何格里開放的討論在一個非正式的，非威脅的方式，和我們看他如何聽取了積極賁贏得他的信任。

In this episode, we’ll pay attention to how Gerry and Ben work together to come up with a solution.在這次事件後，我們將注重如何格里和Ben攜手合作，想出了一個解決辦法。 In particular, we’ll focus on how they state common goals, raise concerns, and agree action.特別是，我們將集中討論如何，他們國家的共同目標，提出關注，並同意採取行動。

Where we left off last time, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.我們的不放過，最後一次，格里剛問一個問題，解決衝突：格里想知道本會建議做修正的情況。

Listening Questions: 聽力問題：
1) What solution does Ben propose? 1 ）有什麼解決辦法是否本建議？
2) In which area does Ben feel he could make a real contribution? 2 ）在哪些領域是否本覺得他可以作出真正的貢獻呢？
3) What action do Ben and Gerry agree on? 3 ）什麼行動，這樣做本和格里同意呢？

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